tvjili Frequently
Asked Questions

tvjili requires a valid government-issued ID for identity verification. Accepted documents include a Philippine passport, SSS ID, UMID, driver's license, PhilSys national ID, or PRC ID. You may also be asked to submit a selfie holding your ID for additional verification. This process protects your account and ensures compliance with PAGCOR regulations. Documents are reviewed securely and your personal information is never shared with third parties. Verification is usually completed within a few hours of submission.

Go to the Login page and click the "Forgot Password" link below the login form. Enter the email address linked to your tvjili account and a password reset link will be sent to your inbox within a few minutes. Click the link in the email, set a new strong password, and you are back in. If you do not receive the email, check your spam or junk folder. Still having trouble? Contact the tvjili support team via live chat and they will assist you right away.

No. tvjili strictly allows only one account per player. Creating multiple accounts is a violation of the Terms & Conditions and may result in all associated accounts being permanently suspended and any balances being forfeited. If you believe a duplicate account was created in error, contact tvjili support immediately to resolve the situation. This policy exists to protect the fairness of the platform for all Filipino players and to comply with PAGCOR regulatory requirements.

Log in to your tvjili account and navigate to the Account Settings section. From there you can update your contact number, email address, and communication preferences. Note that your full legal name and date of birth cannot be changed after verification — these are locked to your verified identity documents. If you need to update critical details due to a legal name change or similar circumstance, contact tvjili support with the relevant supporting documents and the team will guide you through the process.

tvjili supports the most popular Philippine payment methods to make deposits and withdrawals as convenient as possible. You can fund your account using GCash, PayMaya, BPI, BDO, and Metrobank. All transactions are processed in Philippine Peso (₱ PHP) with no hidden currency conversion fees. Additional payment options may be added over time — check the Cashier section of your tvjili account for the most up-to-date list of available methods.

Deposits via GCash and PayMaya are processed instantly — your tvjili balance updates in real time as soon as the transaction is confirmed on the payment provider's end. Bank transfers via BPI, BDO, or Metrobank may take slightly longer depending on the bank's processing times, typically between a few minutes and one business hour. If your deposit has not reflected after two hours, contact tvjili support with your transaction reference number and the team will investigate promptly.

Log in to your tvjili account, go to the Cashier section, and select "Withdraw." Choose your preferred withdrawal method — GCash, PayMaya, or your linked bank account — enter the amount you wish to withdraw, and confirm the request. tvjili processes most withdrawals within 24 hours. GCash and PayMaya withdrawals are typically the fastest, often completing within a few hours. Your account must be fully verified before your first withdrawal can be processed. Make sure the withdrawal account name matches your verified tvjili account name.

tvjili sets minimum and maximum deposit limits that vary by payment method. Generally, the minimum deposit starts at ₱100 for most e-wallet options like GCash and PayMaya, making it accessible for casual Filipino players. Maximum deposit limits are higher and depend on your account verification level and the payment method used. For the exact current limits applicable to your account, check the Cashier section after logging in. Players can also set personal deposit limits through the Responsible Gaming tools in their account settings.

A withdrawal may be declined for several reasons: your account is not fully verified, the withdrawal account name does not match your registered name, there are pending wagering requirements on a bonus, or the requested amount exceeds your available balance. In some cases, additional security checks may be triggered for large withdrawal amounts. If your withdrawal was declined, you will receive a notification with the reason. Contact tvjili support if you need clarification — the team can review your specific situation and help resolve it quickly.

tvjili offers a diverse game library built for Filipino players. The current lineup includes Panda Dragon Boat, Live Game, Ultra Treasure, WM Live, Crash, 1001 Nights, and Captain's Bounty. The library spans live dealer tables, themed slots, crash games, and adventure titles — all playable directly in your browser or through the tvjili app, with no software download required for browser play.

Yes. All tvjili slot and crash games use a certified Random Number Generator (RNG) to determine outcomes. This means every spin, every crash round, and every card dealt is completely random and cannot be predicted or manipulated by anyone — including tvjili itself. The RNG system is independently tested and certified to ensure compliance with fair gaming standards. Live dealer games use physical cards and equipment streamed in real time, adding another layer of transparency for players who prefer to see the action unfold live.

Absolutely. Every tvjili game is fully optimised for mobile play on both Android and iOS devices. You can play directly through your mobile browser without installing anything, or download the dedicated tvjili app from the App page for an even smoother experience. The app offers faster loading times, push notifications for promotions, and a streamlined interface designed specifically for smaller screens. Whether you are in Makati, Cebu, or anywhere else in the Philippines, your favourite tvjili game is always within reach.

The Crash game at tvjili is one of the simplest and most exciting titles on the platform. Place your bet before the round starts, then watch a multiplier climb from 1x upward. Your job is to cash out before the multiplier crashes — if you cash out in time, your bet is multiplied by the value at the moment you clicked. If the crash happens before you cash out, your bet is lost. Each round is independent and the crash point is determined by a provably fair algorithm, so every round is genuinely unpredictable.

New tvjili players receive a welcome bonus on their first deposit. The bonus is credited to your account automatically once your qualifying deposit is confirmed. The exact bonus amount and percentage match may vary — check the Promotions section of your tvjili account after registering for the current offer available to new Filipino players. All welcome bonuses come with wagering requirements that must be met before any bonus-derived winnings can be withdrawn. Read the full bonus terms in the Terms & Conditions.

Wagering requirements (also called playthrough requirements) specify how many times you need to wager your bonus amount before the resulting winnings become withdrawable. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets using that bonus before you can withdraw. Different tvjili games may contribute different percentages toward meeting the wagering requirement — slots typically contribute 100%, while live dealer games may contribute less. Always check the specific bonus terms for full details.

Yes. tvjili regularly runs promotions for existing players, including weekly reload bonuses, cashback offers on specific game categories, and seasonal campaigns tied to Philippine holidays and major sporting events. Players who are active on the platform are notified of new promotions via email and in-app notifications. Log in to your tvjili account and check the Promotions section to see all currently active offers available to your account. Bonus eligibility may vary based on your account activity and verification status.

tvjili uses 256-bit SSL encryption across the entire platform to protect all data transmitted between your device and our servers. Your financial information is never stored in plain text, and payment processing is handled through secure, PCI-compliant payment gateways. Account access is protected by password hashing and optional two-factor authentication (2FA). For full details on how your data is collected, stored, and used, read the tvjili Privacy Policy.

tvjili is committed to promoting safe and responsible gaming for all Filipino players. The platform provides several tools accessible from your account settings: deposit limits (daily, weekly, or monthly), session time reminders that alert you when you have been playing for a set duration, loss limits to cap how much you can lose in a given period, and a self-exclusion option that temporarily or permanently restricts access to your account. Visit the Responsible Gaming page for a full explanation of all available tools and resources.

If you feel you need a break from gaming, tvjili makes it easy to self-exclude. Log in to your account, go to Responsible Gaming settings, and select the self-exclusion option. You can choose a temporary exclusion period (from 24 hours up to several months) or a permanent exclusion. During the exclusion period, you will not be able to log in or place bets. If you are struggling with gambling-related issues, we strongly encourage you to reach out to a professional support service. tvjili takes player wellbeing seriously and our support team can assist you in activating exclusion tools at any time.

tvjili operates under the PAGCOR (Philippine Amusement and Gaming Corporation) regulatory framework, which is the government body responsible for overseeing and licensing online gaming in the Philippines. This means tvjili is subject to strict compliance requirements covering fair gaming, player protection, anti-money laundering, and responsible gaming standards. Players must be 21 years old or above to register and play, in line with Philippine gaming law. For more information about your rights as a player, refer to the Terms & Conditions.